FAQ

We, Dharmanandan Diamonds Pvt Ltd are operational in the Heart of the diamond capital of the world, Surat, Gujarat India. We have our presence around the globe namely India, USA, Belgium and Hong Kong. Our jewellery unit is in the Surat Special Economic Zone, Sachin. Below is the address:
DHARMANANDAN DIAMONDS PVT.LTD.
PLOT NO. 152,
SURAT SPECIAL ECONOMIC ZONE,
SACHIN, SURAT, GUJARAT - 394230.
INDIA
TEL NO.: 0261 2399965
for more visit   www.ddpl.com
We are in the diamond business since last 30 year. Though, we have been manufacturing jewellery since last 10 years.
  • We have a huge set of reason why we are your perfect destination of jewellery purchase.
  • Dharmanandan Diamonds Pvt Ltd is a well-known brand in the global diamond industry operation since 30 years.
  • In addition to this our distinctive and exquisite services and offerings will allure and benefit your business like no other. It includes Advanced Cataloging, Exclusivity of collections, Dedicated Portfolio Managers and Designers, “NO SYNTHETIC” guarantee, Harmless Jewellery Composition and many more. Plus come the trust the diamond industry has on Dharmanandan Diamonds Pvt Ltd. The cost of manufacturing in India is very attractive as compared to your country, hence it would come with a price benefit. The make on our diamonds from the smallest to the largest is very attractive which only adds to the beauty of jewellery. In addition to this the company only follows ethically standard process in the manufacturing which ensures the jewellery we make is harmless. Visit www.ddpl.com to know more about Dharmanandan Diamonds Pvt Ltd.
We have a huge manufacturing unit capable of taking care of any big scale of jewellery programme. Every process is done under 1 unit so the process is fast and efficient. Dharmanandan Diamonds is one of the largest manufacturer of loose diamonds so the diamond required for jewellery setting is available any point of time. Having said that we also cater even the smallest order(even 1 piece) so there isn’t any minimum buy quantity.
No. You can even order a single piece and we will very happily serve you.
If you are a registered company of any country with all the required government documents, you are eligible to register on our website and place order. Though, depending on the laws of your country, it has to be ensured whether diamond jewellery can be imported by you.
After you register on our website, you will get the login credential on your email provided if you fulfill all the needed requirements. Once you login with your credential you can browse our jewellery collection. Once you make the selection from our jewellery collection you can place an order for the selected item according to your metal and diamond specifications. You will get a notification email as you place an order.
Why not? We are here to help you any time. You can just tell us the design No. Or you can describe how the design looks. Our passionate customer service team will serve you at their esteem. Just call +912612353200 and ask for the jewellery dept any time of day for your queries.
Please contact +91 261 2535200 any time for your urgent queries. Or you can leave a call back request asking for immediate assistance.
As of now we have Gold and Silver metal options in various purities.
Rings, Earrings, Pendants, Bracelets, Necklaces, Cuffs, Nose-rings, etc are the types of jewellery we offer.
We offer vast range of diamond qualities from VVS to I3 clarities and EF to IJ colors.
Depending on your requirement we user CZ’s. Ruby, Sapphires, Garnet, Amethyst, Emerald, Aquamarine, Topaz, Onyx, etc are the gemstones we offer.
Yes. It is one of our best service features where we make the designs on the requirement of the customer or make a specific collection based on their requirements.
Ethics first - The jewellery we manufacture is harmless. No hazardous elements are present in our jewellery. Our jewellery is free from Lead, Nickel, Cadmium, Chromium, etc elements which are harmful to the human body. To ensure this we have regular test performed on the alloys we use in our casting process. As a part of our Quality Check a test is performed on every casting we do in our manufacturing unit to ensure its free from any harmful elements or metals.
Our finish is of the highest quality. The Quality Check (QC) Teams performs QC after every process namely design, wax, casting, Filling, Setting, Polish, Rhodium and Diamonds. Hence 1 thing is sure that quality will not be compromised.
Yes, as we offer custom Design service you can just email or send us the image via any social media and we will make it.
No. The pendants don’t come with chains. We provide chains on the request of the clients at additional costs.
Yes. Our diamonds are 100% natural and “NO SYNTHETIC” diamonds are set in our jewellery. We use the latest technological brilliance to identify if the diamonds is synthetic or natural before the diamond is set on our jewellery. Our diamonds are manufactured our own manufacturing unit which also uses the same technologies so the diamonds are double checked every time. As a third stage of QC, every jewellery is also checked via this technology to guarantee the jewellery is made of 100% natural diamonds.
We do almost all the settings known around the world namely Prong, Pave, Micro Pave, Pressure, Channel, Bezel, Flush, Tension, Invisible, Harmony, Cluster, etc,
Diamond we set in jewellery are cut and polished in our own jewellery manufacturing unit. We are a DeBeers group Sightholder and all our diamonds have the Kimberly Process Certificate (KPC). Hence every diamond is conflict free.
We strictly accept payment through Bank Wire Transfer as it is the safest form of payment. If we introduce any other payment option, we will notify you via email on your registered email address.
Once you make the wire transfer you have to notify us about the payment via phone or send us the TT copy via email. Once we receive you payment we will notify you that the payment has arrived.
Depending on the order quality, the delivery time will vary from 20 to 60 days. 1 piece takes 15 days to be manufactured in our jewellery unit. The shipping will take around 5 business days.
We ship jewellery though FedEx Express and Malca-Amit. All our shipments are door to door insured. Shipping charges are US $250 from India to any country. If the total shipment/order Value is above US $ 25000, the shipping is free from our end.
Yes. If you don’t like the jewellery we made for you. You can let us know why you didn’t like it. If it is due to our mistake or faulty, we will accept the return within 7 days of the delivery time.
No. As the policy if 7 days we don’t accept returns after 7 days of the delivery time
Login to you account, check ‘ORDER HISTORY’, select the order and cancel it or call us at +91 261 2535200 and ask to cancel the order.
We have a 7day return policy, where you can return the product back to us within 7 days of receiving the shipment if there is any problem with the products or due to our mistake. We will refund you the full amount and pay the return shipping.
If our product is faulty, email or call us with the order and invoice number and explain the reason of return. Once we confirm the return is valid, you can ship the parcel back to us as “RETURN AGAINST INVOICE NO.######”. Use the below address and ship it via FedEx(recommended).
To,
DHARMANANDAN DIAMONDS PVT.LTD.
PLOT NO. 152,
SURAT SPECIAL ECONOMIC ZONE,
SACHIN, SURAT, GUJARAT - 394230.
INDIA
Once you do shipment, send us the tracing number. We will send you a confirmation as we receive the shipment.
Yes, the moment you place an order, you will receive an email with the pro-forma invoice and the details of your order.
No, we only accept bank transfer. As the value is always high in jewellery we prefer the most safe payment method. We do not use PayPal due to high Processing fees and currency conversions. Cheque is safe but the time is long to get it cleared hence we don’t accept cheques as well.
Refund will be done within 7 days of the cancellation or on arrival of the products back to us.
The return shipping will be barred by us if there is any problem with our product. Other than that the return shipment should be paid by you.
Yes, all shipments done are safe and 100% insured and are traceable.